Optimize a Remote Operations; Implemented OKR, KPI, and Decentralized Operations

 

Due to the pandemic, many companies are adapting to working from home. We assisted a company with more than 500 FTEs to run from on-site to 100% remote operations. Also, we helped a startup company re-work their remote operations with a simplified process and better monitoring system to ensure productivity and goals are met daily.

Assisted multiple clients in setting up a Call Center in the Philippines

 

We've helped small businesses outsource their operations without breaking their budget from 5 to 100+ FTEs; depending on your operations, we've partnered with the best offices in the Philippines, from co-working spaces, to PCI DSS compliant offices.

Restructured cabling and system of a small office

Spaghetti wiring is one of the issues that most startups and small businesses have, not planning how big they'll scale up tech-wise. Usually, when they grow the team, they're adding new workstations, and wires are lying on the floor in different directions, and it is no longer conducive for work nor safe for everyone.

We've helped small offices re-work their tech from server to cabling and ensure they can grow and create a safer office environment with expansion in mind.

Created a Sales System for a local food concessionaire

We helped a startup resort in the southern part of Cebu get more clients with a better website, social media, and kitchen that enable them to 13x their income, the biggest issue they have had is serving more than 20 pax. By helping them re-design their kitchen, we help them scale and enable them to accommodate more than 150 pax. We also help them relaunch their website with online booking, a creative calendar for their daily posting, and a more engaging Facebook page.

Created a system for a local travel agency in Cebu

We helped a startup local travel agency create their website, sales, and operations. By setting up a landing page, blog, CRM, and automation, they can connect better with their clients versus the local competitors that are still using the traditional system and mostly with no CRMs to manage their clients and keep them up to date.

Building an Ecommerce Team for a traditional hardware company

The biggest issue of traditional businesses is the inability to cope with technology and trends. With the advent of e-commerce, people prefer buying online instead of going to a local store. We helped a hardware company in the business for 50 years create their e-commerce team and revive their aging pipeline, re-target their old and inactive clients and create more value by ordering online.

Why Invest in Cebu?

As a silent Queen residing in the southern part of the Philippines, Cebu City is a prosperous metropolis that has been governed under a highly economical strategic location for international marketers. The ever-welcoming gateway for business opportunities of Cebu City is also readily accessible by most marketers through land, air, or even through the seas. With this ample number of business enthusiasts gathered in a single capital, the Queen City of the South bejeweled its crown year after year. It has been generating high revenues that are dramatically increasing. Furthermore, the most vital industry known internationally as the knight for the Queen City is the BPO industry.

This business-friendly city was also able to establish stature. It marked a great confirmation of how clutched and into Cebuano’s are with the Business Processing Outsourcing Industry. It ranked 8th place in the “Top 100 BPO Destinations Report” by the global advisory firm in 2012.

The said rise of this industry has been inevitable as most of the locals possess excellent English communication skills, which are very much pleasing to the ears of the Westerners. Thus, Queen City was a very conducive place for marketers in dire need of representatives with little to no oriental accents.

Consequently, in every angle of the dynamics of BPO business, you can always point out that investing in such an industry within the heart of the Queen City of the South can definitely juice up a significant amount of success and revenue.

BPO in the Philippines

The global outsourcing market is growing as organizations learn to unlock more and more value through Business Process Outsourcing. Hot on the heels of its emergence as Outsourcing Destination of the Year for 2007 by the National Outsourcing Association in the UK, the aggressive and coordinated work between government and industry stakeholders continues to reap dividends for the Philippines.

Around 2008, some of the world's most well-regarded companies such as; Citigroup Business Process Solutions, Shell Shared Service BV, JP Morgan Chase, Manulife Business Processing Services, Deutsch Knowledge Services, HSBC, AIG Business Processing Services, Chevron Manila Shared Service Center, Thomson Reuters Customer Support Centre, IBM Business Services, UPS, Nestle AOA, HP Global Delivery Center, and Watson Wyatt Philippines Data Management Center, just to cite a few are already moving to outsource. The list is expected to grow steadily in the medium-to-long term because the current economic crisis in the West will accelerate global sourcing adoption as institutions push the envelope on outsourcing to achieve scale.

The Philippine service providers perform a broad spectrum of activities that include finance and accounting, human resource management, business & technical analysis, logistics, and supply chain management. From these processes, the industries being served include Travel & hospitality, financial services, Information Technology, Telecommunications, Consumer Products, Healthcare & Insurance, Entertainment & education, and Legal & law enforcement.

While conventional wisdom sees outsourcing as a way of cutting down costs. Locating BPO operations in the Philippines is more of a strategic move than a mere cost arbitrage. The main plus lies in the ability to deliver higher-value services to companies by providing business and process expertise that demand advanced analytical and specialized skills of knowledge workers. Our BPO workers' process management and knowledge-based combined with a high degree of creative judgment.

Filipinos are generally regarded for it their work ethic. They have always been more productive, thanks mainly to the relative ease they adapt to different cultures and their fast learning curve, which is 6 to 8 weeks.

To demonstrate its support for the booming industry, the government has always considered BPO a preferred business activity in its Investments Priorities Plan (IPP). As such, fiscal and non-fiscal incentives are given to prospective investors and locators.

The government also set aside substantial funds for training scholarships with duly accredited learning institutions and collaborative arrangements between BPO companies and academic institutions. This is meant to ensure a sustainable pool of talent and assure that the system is responsive enough to potential demand.

Credit: http://www.investphilippines.gov.ph

Avatar Campaign

Avatarized, your current campaign, eliminate accent issues and language barriers and increase production! Avatar is a system embedded in a dialer to remove foreign accents and make your team sound local (American, Australian, British Accent, etc.) due to pre-configured and pre-recorded messages. This will give you an edge with a high conversion rate for lead generation, sales, or any campaigns that you are working with.


How do Avatar works? Our team will analyze your current script and work with you to make it effective and generate the sales or lead that you need. We will record the entire pitch, rebuttals, and other everyday sounds such as “yes” or “no.” We have professional voice talent for recording to localize the targeted accent. When the recording is approved, we will split it into sound bites and attach it to a soundboard as part of our testing. This can already be utilized for training. Afterward, we will integrate this into the dialer if everything is ready. After that, we will run a two (2) weeks test to ensure the system is running 100% and closing the deals you need.

Sample Avatar Recording: Here

We have very flexible rates and platform/s --- we also partnered with third-party companies for other Avatar options.

Contact us today to discover how to avatarized your campaign or get an existing avatar campaign for your contact center.